At Seven Seas Aquariums we are committed to providing superior products and service to our customers. Due to the fragility of aquariums & fish tank accessories, all sales of aquariums and aquarium accessories are final. If you receive your order and it is damaged, or defects occur during use of the product that are covered under the product’s warranty, your purchase will be refunded or replaced according to the manufacturer’s warranty.

WHAT IF I RECEIVE MY PACKAGE BROKEN?
If you receive your package and it is broken please notify us immediately so that we can file a claim with UPS or FedEx to get a shipping reimbursement. Customers will not be responsible to pay for aquariums broken in transit. In order to make sure that broken products are taken care of quickly the following steps are recommended.

HOW DO I RETURN SOMETHING?

We are committed to providing superior products and service to our customers. If after you receive your order you decide you would like to return it, we will accept a return if it is unused and unopened. The customer will be responsible for paying return shipping. If you receive your order and it is damaged or defects occur that are covered under the product’s warranty your purchase will be refunded or replaced according to the appropriate manufacturer warranty.

 

All returns require proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number or in packaging other than original packaging are not guaranteed to be processed, will incur a larger restocking fee, and may be refused. To obtain an RMA number, please contact our Customer Service (801) 602-8422.

 

All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. Any shipping charges will not be reimbursed. Seven Seas Aquariums is not responsible for damage sustained in transit from our facility, or any manufacturer facility; damaged products will incur a restocking fee based upon their condition. Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 2-3 weeks for processing.

STEPS TO REMEMBER

1. Immediately open and inspect your order to make sure that it is in good condition (If your order is received broken you must notify us within 14 days of receiving your order to be reimbursed).
2. If your products are broken call us immediately at 801-602-8422.
3. Write down details and condition of the package, such as the following items: